FAQs

Nudo nature made
A brand of Solution Group S.r.l.

Via C. Sormani 1 • 20095 Cusano Milanino (MI) • Italia

TEL +39 02 66402200
hello@nudonaturemade.com

P.Iva 02829040969
C.F. 08117490154

Are you interested in working with us? Fill out the form below or write to us at hello@nudonaturemade.com. We look forward to receiving your message!

We speak English, Italian, German, French and Spanish.

1. General Information
We aim to ensure complete customer satisfaction. If you are not satisfied with your purchase, you may request a return or refund under the terms outlined in this policy.

2. Return Eligibility
Items must be returned within 20 days of the purchase date. Products must be unused, in their original packaging, and in the same condition as when received. Proof of purchase (receipt or order confirmation) is required. Certain items, including perishable goods, personalized items, and items on sale, are not eligible for return.

Nudo products must be returned to the original place of purchase. Items that have been purchased in a store or supermarket, regrettably cannot be returned online.

3. Return Process
To initiate a return, please contact our customer service team at hello@nudonaturemade.com

Once your return is approved, you will receive a Return Merchandis Authorization (RMA) number. This number must be included with your returned item. Customers are responsible for shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

In case you changed your mind and would like to return an item, Nudo is willing to refund your purchase within 20 days after your purchase. Please note that we only accept unopened products that are in their original sellable condition. The customer must take care of delivery and is responsible for postage charges.

The return address is: Nudo nature made c/o Solution Group Srl, Via Sormani 1, 20095 Cusano Milanino (MI), Italy

4. Refunds
Refunds will be processed once the returned item is received and inspected.

Refunds will be issued to the original payment method within 7-10 business days.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges
Exchanges are subject to product availability. To exchange an item, please follow the same process outlined for returns.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately.

Provide photos of the damaged or defective product for verification.

We will replace the item or issue a full refund, including shipping costs.

7. Exceptions
We reserve the right to refuse a return if the item does not meet the eligibility criteria outlined above.

For any questions or concerns about returns and refunds, please contact our customer service team.

8. Contact Information
For further assistance, please reach out to
our customer service team at hello@nudonaturemade.com.

All nudo products can eventually be disposed of in the organic bin. Our line is made of natural materials, it will therefore blend with nature once again. All our packaging is 100% recyclable paper and should be disposed of in the paper bin.

We use aluminium packaging for our body lotions. Aluminium is infinitely recyclable if disposed of correctly. Please note the regional disposal procedure, as it may vary from one country to another.

Attenzione: prima di smaltire i nostri spazzolini da denti in bambù, assicuratevi di separare il manico e le setole. Le setole sono fatte di olio di ricino naturale, una materia prima rinnovabile, ma non compostabile. Stiamo lavorando per trovare una soluzione compostabile, purtroppo al momento non ci sono delle opzioni soddisfacenti.
Per separare manico e setole si può facilmente tagliare la parte superiore con un coltello da pane o togliere le setole con delle pinze.

All prices on www.nudonaturemade.com are in Euro and are shown inclusive of taxes. The total cost, including delivery fees, will be displayed at checkout.

nūdo nudo accepts payments via Visa, Mastercard, American Express, Apple Pay as well as PayPal.

Italy: within 2-3 working days - Sardinia, Sicily & Calabria within 3-4 working days*, €4,90

For orders outside the European continent please get in touch with us at hello@nudonaturemade.com and we will see what we can do for you.

Countries of the European Union: within 3-4 working days, from €10.90
Countires outside of the EU: 19.90€

We are based in Italy & we are trying our best to get favourable international shipping costs as we grow.

*Orders to be shipped to addresses and zip codes situated in small islands and remote areas, are subject to final confirmation and might have an increase in shipping costs.